How to create a dump file of a process when the backup freezes


While doing a backup it might happen that the backup plan freezes. There are several reasons for this behavior and in most cases, examining the log files helps to find out them. But sometimes the logs are not informative enough and for further investigation additional details might be needed. Dump file of a process is one of such details. Creating a dump file allows you to save program information, which is helpful for further issue debugging.

The following instructions were made for the Windows 10 and could slightly differ for other Windows versions.

Follow the steps below to create a dump file:

1.Start Task Manager. To do this, use one of the following methods:

  • Right-click an empty area of the taskbar, and then click Task Manager
  • Press CTRL+SHIFT+ESC

2.Switch to Details tab, and then find the name of the process you need.

In most cases, the name of the process contains the name of the program you are using. CloudBerry Backup start the processes CBBackupPlan.exe for each running backup job. And if a backup freezes it is useful to investigate the dump file for the appropriate CBBackupPlan.exe service.

3.Right-click on the proper process and then click Create Dump File.

If you are prompted for an administrator password or confirmation, type your password and click Continue.

The dumping process can take some time to create a file and once it's completed you will see a pop-up window with the path to that dumo file. After the file is created, go to the following folder specified in the Dumping Process dialog in Windows Explorer to access the dump (.dmp) file.

By default, Windows store the dump files in Drive: \Users{UserName}\AppData\Local\Temp

If you cannot find the folder AppData, you might need to enable the option to show "Hidden files and folders".

4.Compress the created .dmp file as .zip or .rar and send it to us at support@cloudberrylab.com


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