<h1 id="theunderlyingconnectionwasclosed">The underlying connection was closed</h1> <hr /> <h2 id="problem">Problem</h2> <p>You’ve signed up for Managed Backup Service from Cloudberry lab, configured your companies and tenants (users), requested custom build of Cloudberry backup product for your Microsoft Windows 2003 (Bare metal or Desktop). Once software downloaded and installed your are trying to activate it, but getting the following error message:</p> <p><img src="/content/images/d573e718-5311-4653-9bfd-6abcfe2f0dd2.png" alt="" /></p> <p>This problem is related to old OpenSSL protocol. To fix it - update the protocol.</p> <hr /> <h2 id="resolution">Resolution</h2> <p>In order to resolve the problem you need to obtain the following Microsoft hot fixes:</p> <ul> <li><p><a href="https://support.microsoft.com/en-us/kb/948963">https://support.microsoft.com/en-us/kb/948963</a></p></li> <li><p><a href="https://support.microsoft.com/en-us/kb/968730">https://support.microsoft.com/en-us/kb/968730</a></p></li> </ul> <p>Make sure reboot the server once updates done.</p> <hr />