Last updated: 2017-08-02
The remote name could not be resolved: mspbackups.com
When trying to restore image-based backup via bootable USB device, once you will boot and try to login CloudBerry agent, you may face with an error “The remote name could not be resolved: ‘mspbackups.com’ “
Suggestions and Resolutions
This error may occur in case of IP address configuration absence, for example in case of machine is in a network without DHCP server.
As a solution, you can configure a static IP address via command prompt:
- Boot from CloudBerry USB, go Tools and select Command Prompt
- Check an IP address with command:
netsh interface ipv4 show config
Once you’ll execute a command, check the name of a network interface you are going to configure (e.g. “Local Area Connection”)
Assign a static IP address with the following command:
netsh interface ipv4 set address name="YOUR INTERFACE NAME" static IP_ADDRESS SUBNET_MASK GATEWAY
- In case of DNS is needed, use the command:
netsh interface ipv4 set dns name="YOUR INTERFACE NAME" static DNS_SERVER
- Exit command prompt and select “Bare Metal Recovery”, it may take some time to launch CloudBerry agent software.