The Knowledge Base contains articles written by the user community and CloudBerry engineers on services and products offered by CloudBerry Lab. Browse topics by category, or use the search box to find answers to your questions.

KB: 1038
Last updated: 2016-08-01

«Invalid username or password» when sign in to Cloudberry Backup client received from service provider?


When trying to sign in to Cloudberry Backup client downloaded from MBS getting the following error:

Cloudberry Backup - invalid username or password

This is because the username and password are taken from Admin section rather Users. However there might be username or password mistype (double check your data).


All users for Cloudberry Backup clients should be either created or approved (when using AD bridge) through Users section pictured below.

Cloudberry Managed Backup Service - Users

comments powered by Disqus