<h1 id="invalidusernameorpassword">Invalid username or password</h1> <hr /> <h2 id="problem">Problem</h2> <p>When trying to sign into MBS desktop agent, the following error pops up:</p> <p><img src="/content/images/d72280b4-0b85-4bb3-9fb5-223bb2ed31a6.png" alt="" /></p> <p>This is because the username and password are taken from the <code>Admin</code> section rather than the <code>Users</code>. However there might be username or password mistype (double check your data).</p> <hr /> <h2 id="resolution">Resolution</h2> <p>All MBS users should be either created or approved (when using AD bridge) through the <code>Users</code> section as displayed below:</p> <p><img src="/content/images/51de8642-6006-4ca4-9e4c-4f9c1ecd11f9.png" alt="" /></p> <hr /> <p><center>Contact Us</p> <p><strong>Tech questions</strong>: <a href="mailto:tech@cloudberrylab.com">tech@cloudberrylab.com</a> <br /> <strong>Sales questions</strong>: <a href="mailto:sales@cloudberrylab.com">sales@cloudberrylab.com</a>   </center></p>