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KB: 1087
Last updated: 2017-11-08

CloudBerry Remote Assistant Connection request failed: client connection failed

Problem

You tried to establish the connection but the attempt resulted in “Secure connection request expected: Public encryption key is missing or invalid” error

Suggestions and Resolutions

This error message means that encryption has not been configured correctly between these two clients. Please refer to the following article on how to establish encrypted connection https://www.cloudberrylab.com/blog/safe-remote-desktop-with-cloudberry-remote-assistant/
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