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KB: 1082
Last updated: 2017-08-02

The remote name could not be resolved: mspbackups.com

Problem

When trying to restore image-based backup via bootable USB device, once you will boot and try to login CloudBerry agent, you may face with an error “The remote name could not be resolved: ‘mspbackups.com’ “

Suggestions and Resolutions

This error may occur in case of IP address configuration absence, for example in case of machine is in a network without DHCP server.

As a solution, you can configure a static IP address via command prompt:

  • Boot from CloudBerry USB, go Tools and select Command Prompt

  • Check an IP address with command:

netsh interface ipv4 show config

  • Once you’ll execute a command, check the name of a network interface you are going to configure (e.g. “Local Area Connection”)

  • Assign a static IP address with the following command:


netsh interface ipv4 set address name="YOUR INTERFACE NAME" static IP_ADDRESS SUBNET_MASK GATEWAY

  • In case of DNS is needed, use the command:

netsh interface ipv4 set dns name="YOUR INTERFACE NAME" static DNS_SERVER

  • Exit command prompt and select “Bare Metal Recovery”, it may take some time to launch CloudBerry agent software.
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