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KB: 1038
Last updated: 2016-08-01

«Invalid username or password» when sign in to Cloudberry Backup client received from service provider?

Problem

When trying to sign in to Cloudberry Backup client downloaded from MBS getting the following error:

Cloudberry Backup - invalid username or password

This is because the username and password are taken from Admin section rather Users. However there might be username or password mistype (double check your data).

Resolution

All users for Cloudberry Backup clients should be either created or approved (when using AD bridge) through Users section pictured below.

Cloudberry Managed Backup Service - Users

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