Knowledge Base

The Knowledge Base contains articles written by the user community and CloudBerry engineers on services and products offered by CloudBerry Lab. Browse topics by category, or use the search box to find answers to your questions.

Check out new videos about Managed Backup Service

KB 1082
Aug 2, 2017

When trying to restore image-based backup via bootable USB device, you may face with an error The remote name could not be resolved: mspbackups.com

Anton
KB 1081
Aug 7, 2017

You may receive a “A connection to the deployment share couldn’t not be made. The following networking device did not have a driver installed.” while trying to restore from bootable USB

Anton
KB 1080
Jul 13, 2017

AWS Lambda function and PowerShell scripts for CB Drive installation and removal in AutoScaleing groups at ScaleOut and ScaleIn events

Stanislav
KB 1079
Jul 5, 2017

MS SQL script that allows to retrieve backup history for specific database

Stanislav
KB 1078
Jun 22, 2017

Explicit list of vCenter permissions to backup and restore VMs using CloudBerry Backup VM Edition

Stanislav
KB 1077
May 19, 2017

Sometimes your may need to install a product without any user interaction

Eugene
KB 1076
Apr 6, 2017

Backup or restore plan may unexpectedly fail to execute due to insufficient

Robert
KB 1075
Mar 30, 2017

When adding an Azure VM account in MBS you may face with an error Sorry, but we're having trouble signing you in. We received a bad request

Alex
KB 1073
Mar 28, 2017

The error about path or file name is too long may occurs on your backup job. Path and file names limits description

Alex
KB 1072
Mar 27, 2017

You don't have enough disk space to keep the local repository in the default location

Alex
KB 1071
Mar 23, 2017

Error occurred during backup. Cannot upload files, storage cap exceeded See the Caps & Alerts page...

Alex
KB 1070
Mar 21, 2017

You need to restore the data on another computer. But once you added the backup prefix you don't see anything under your account

Alex
KB 1066
Dec 16, 2016

Brief explanation how to enable requests to storage provider calculation for every backup plan to assess your spending other than storage

Anton
KB 1063
Nov 10, 2016

With Cloudberry you can restore your system as an Azure VM instance. But what is the reason for the lack of some resources in the restore wizard

Alex
KB 1060
Oct 31, 2016

Amazon EC2 currently supports a variety of operating systems including Amazon Linux, Windows Server, Ubuntu, Fedora, etc. But what about your desktop OS to be restored as an EC2 instance?

Alex
KB 1055
Oct 29, 2016

A known problem with Windows Server 2003, Windows updates sre available to solve this

Eugene
KB 1054
Oct 28, 2016

There is artificial limitation (due to AWS service, that CBL uses for EBS volume import) which causes the error with the following message selected partitions exceed 1TB in size.

Eugene
KB 1053
Oct 20, 2016

Configuration of MBS account for notifications requires SFP record (when no AWS SES configured)

Eugene
KB 1052
Oct 20, 2016

Leveraging a computer with a speedier Internet connection for the initial backup

Robert
KB 1051
Oct 21, 2016

Leveraging a computer with a speedier Internet connection for the initial backup (Advanced)

Robert
KB 1050
Oct 10, 2016

An error occurs while you are trying to select the databases for backup

Eugene
KB 1048
Sep 29, 2016

License upgrade self service explained.

Anton
KB 1047
Sep 2, 2016

Initial backup into object storage when operating with massive data is very slow and consumes a lot of bandwidth. This KB describes simple seeding S3 compatible storage on-prem.

Eugene
KB 1046
Sep 1, 2016

Backblaze B2 object storage uses 100 MB chunk size for upload large objects, what can cause slow speed for sizes larger 100Mb or lots of files at the same time.

Eugene
KB 1038
Aug 1, 2016

Cloudberry Backup agent (built in Managed Backup Service portal) requires valid user account, not admin account

Eugene
KB 1036
Jul 30, 2016

Unable to install CloudBerry Backup due to Microsoft Visual C++ 2008 SP1 package

Eugene
KB 1035
Jul 30, 2016

You can't configure plan as it returns not existent FQDN instead of written IP address

Eugene
KB 1033
Jul 21, 2016

When trying to activate your CB Backup software using email and password from MBS you are getting this error message after submit

Eugene
KB 1032
Jul 7, 2016

VMWare ESXi free (also known as VMWare Hypervisor) in conjunction with CloudBerry lab can fire up this error.

Eugene
KB 1031
Jul 6, 2016

Error: Cannot locate the specified file(s) or folder(s)

Eugene
KB 1030
Jul 4, 2016

When installing CloudBerryLab for Linux onto one of your noGUI box you may skip certain (GL) dependencies

Eugene
KB 1029
Jul 1, 2016

Unable to use CloudBerry Lab for Linux from command line with: «Error: License not verified! product can't backup now»

Eugene
KB 1028
May 16, 2016

Learn how to work with CB Backup for macOS GUI for sending logs to support or obtain them using CB CLI.

Eugene
KB 1027
May 16, 2016

Managed Backup Service requires certain ports and firewall rules for proper backup.

Eugene
KB 1026
Jun 28, 2016

Best way to liaise with CloudBerry Lab technical representatives (Support or Solutions Architect).

Eugene
KB 1025
Oct 21, 2016

In this short article you will learn how to mount your Minio object storage as disk in Windows Operating system. This is useful to share files between people.

Eugene